30-Day Money-Back Guarantee
Honoring a loved one should never come with risk. If your LegacyLink memorial doesn't meet your expectations within 30 days of delivery, we will replace it, fix it, or refund every dollar — your choice.
Full Refund
30 days from the day your plaque arrives. No restocking fees, no fine print.
Free Replacement
If your plaque arrives damaged or the engraving isn't perfect, we'll remake and reship it at no cost.
Lifetime Memorial
Your digital memorial page stays online for life — hosting and QR code included, always.
A simple, human process.
- 01
Reach out
Email or call us within 30 days of receiving your plaque. A real person will respond — usually the same day.
- 02
Tell us what's wrong
Whether it's the engraving, the page, or simply a change of heart — no justification required.
- 03
We make it right
Choose a free replacement, a redesign of your memorial page, or a full refund processed within 5 business days.
We're here, 7 days a week.
8am–8pm local time. A real person, every time.